Return & Refund Policy

All X Gothic products are made to order. Returns for replacement are subject to a 20% restocking fee plus applicable shipping costs.
We do not accept general returns or exchanges unless the product is defective or sent in error.

Refundable Items

You may be eligible for a return or replacement under the following conditions:

- The item received is defective or damaged upon arrival.
- You notify us within 2 working days of receiving the product.
- Returns, replacements, or refunds are requested within 30 days of delivery.
- The product must be in original condition, unworn, unwashed, with all original tags and packaging intact.
- All shipping and handling costs for returns or replacements are the buyer’s responsibility, unless the fault is ours.
- If an error was made by X Gothic, we will reimburse your shipping and delivery fees.
- Photos of the defective area must be sent to support@gothicpants.com before any return is authorized.

Note: Items purchased during Black Friday or limited-time sale events are not eligible for refunds.

Size-Related Returns

We strongly recommend using our size guide before placing any order.
If you believe your item runs small or large, please contact us at support@gothicpants.com within 2 days of receiving it.
Our team will guide you in resolving any sizing issue; however, incorrect sizing due to buyer error is not eligible for a refund or free replacement.

Non-Refundable Items

The following items are strictly non-returnable and non-refundable:

Made-to-measure, customized, or personalized orders.
Products purchased on sale or discount (unless defective).
Orders canceled after shipment has been dispatched.
Customized leatherwear or garments made specifically for an individual.
Items that have been worn, washed, altered, or damaged by the customer.
Bulk orders of more than two products placed simultaneously (to discourage trial purchases).

How to Request a Return or Replacement

To ensure smooth processing, please follow these steps:

1. Submit a Return Request – Email support@gothicpants.com with your name, order number, and product images (if defective).
2. Our support team will respond within 48 working hours to review your request.
3. If approved, we will provide you with the return address and instructions.
  We recommend using a tracked delivery service for your security.
4. Once the product is received and inspected, you will be notified of your refund or replacement status.

Refund Timeline

Approved refunds are processed within 7 – 10 business days after we receive your returned item.
Refunds are issued to your original payment method (e.g., PayPal, credit card).
Shipping and handling fees are non-refundable unless the error was on our end.